Effective Date: June 1, 2026

Nashville Comes Home Live ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit nashvillecomeshomelive.com, purchase tickets, or communicate with us via SMS/text message, email, or phone.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and billing information when you purchase tickets or register for updates

Communication preferences and opt-in records

Messages you send to us via contact forms, email, or text

We also automatically collect certain technical information when you visit our site, such as IP address, browser type, device identifiers, and pages visited, using cookies and similar technologies.

2. SMS / Text Message Communications

By providing your mobile phone number and opting in to receive text messages from Nashville Comes Home Live, you consent to receive recurring automated marketing and informational SMS/MMS messages. These messages may include:

Event reminders, schedule changes, and show updates

Ticket confirmation and order notifications

Exclusive promotions and presale announcements

Information about our nonprofit partner, Positively Arts

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Consent is not a condition of purchase. You are not required to opt in to SMS communications in order to buy tickets or attend our events.

Your mobile number and SMS consent data will not be shared with third parties or affiliates for their own marketing purposes.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. To request help, reply HELP or contact us at [email protected] or call 702-374-6500.

3. How We Use Your Information

We use the information we collect to:

Process ticket purchases and provide event-related services

Send SMS, email, and other communications you have opted into

Respond to your inquiries and customer support requests

Improve our website, events, and user experience

Comply with legal obligations and enforce our policies

Share relevant information about our nonprofit partner, Positively Arts, where you have consented

4. Sharing of Information

We do not sell your personal information. We may share your information with:

Service providers who assist in operating our website, processing payments, and delivering SMS/email communications (such as GoHighLevel/HighLevel), bound by confidentiality agreements

Event partners (e.g., Wahoo's on Eastern) only to the extent necessary to fulfill your ticket order or event experience

Legal authorities when required by law or to protect our rights

We do not share or sell mobile phone numbers or SMS opt-in consent data to any third party for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records of SMS consent and opt-outs as required by applicable telecommunications regulations. You may request deletion of your data at any time by contacting us.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve functionality and analyze traffic. You may adjust your browser settings to refuse cookies; however, some features of our site may not function properly without them.

7. Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, opt out of marketing communications at any time, or request a copy of data we hold about you. To exercise any of these rights, contact us at [email protected] or 702-374-6500.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact Us Nashville Comes Home Live Phone: 702-374-6500 Email: [email protected] Website: nashvillecomeshomelive.com

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